Board of Estimate & Contract:
RESOLVED, that a resolution adopted by the City Council on November 12, 2025, and signed by the Mayor on November 13, 2025, authorizing the Comptroller to Enter into an Agreement with Twilio for the Provision of SMS Services in Connection with the UKG Telestaff System (COMP2025-17) - (payment in the amount of $1,185.00 based on a rate of $0.0079 per inbound and outbound message for up to 150,000 messages for the services are authorized herein shall be made from Account Code A1315.503 - Kronos Application Fees); be, and the same is hereby approved.
City Council:
AN ORDINANCE AUTHORIZING THE COMPTROLLER
TO ENTER INTO AN AGREEMENT WITH TWILIO FOR
THE PROVISION OF SMS SERVICES IN CONNECTION
WITH THE UKG TELESTAFF SYSTEM (COMP2025-17)
Whereas, in correspondence dated October 29, 2025, the Comptroller formally requested authorization to enter into an agreement with Twilio, Inc. for the provision of SMS services to support the UKG Telestaff system utilized by the Police and Fire Departments, at a total cost not to exceed One Thousand One Hundred Eighty-Five Dollars ($1,185.00); and
Whereas, the Office of the Comptroller is in the final stages of implementing the UKG Telestaff system for the City's Police and Fire Departments; and
Whereas, the UKG Telestaff system includes an overtime management automation feature that utilizes Short Message Service (SMS) text notifications to alert and collect responses from eligible employees based on departmental overtime lists; and
Whereas, this SMS functionality is essential for ensuring a transparent, equitable, and auditable overtime management process; and
Whereas, the use of SMS communications will significantly improve efficiency, reduce manual administrative tasks, and allow departmental personnel to focus on higher-level strategic functions; and
Whereas, Twilio, Inc. has extensive experience partnering with UKG Telestaff solutions to provide reliable, sc...
Click here for full text